Holding and recalling bills

Holding a bill lets you park a half-finished sale, serve someone else, and come back to it.

Hold a bill

1. In Sales / POS > Invoice > POS Terminal, add the items as usual.
2. Click Hold. The cart clears and the bill is saved in the held list.

Recall a bill

1. Held bills appear as cards across the top of the POS terminal, showing the customer, item count and total.
2. Click Recall on the bill you want. Its items return to the Current Sale.
3. Finish the sale and click Confirm & Print.

Discard a held bill

If the customer leaves without buying, click Discard on the held bill's card. Stock is only deducted when a sale is confirmed, so discarding a held bill does not change stock.

Tips

• Add the customer before holding, so the bill is easy to find later.
• Clear old held bills at the end of each day to keep the list short.

Still stuck? Open Help & Support (the ? button at the top of any page) and send us a request. We can see which page you were on, so a short description is enough.